About
Order Experts is a web-based order processing service founded in
late 2000. The business model was developed primarily to leverage
existing components, backend systems, and support resources of Sprint
to provide a turnkey fulfillment solution for Sprint partners and
dealers. Order Experts is the perfect outsourcing solution for Telecommunication
professionals, independent contractors & small businesses who sell
Sprint voice and data products. We now service dozens of wireless
dealers and solution partners nationwide. The most important advantages
to the clients of Order Experts are that we allow their sales people
the freedom to sell.
Other Key Advantages Include:
- Allowing mobile sales people the ability to continue selling while
their orders are processed in a timely manner making your company more competitive.
- Utilizing some of the most experienced wireless order entry users nationwide.
- Reducing internal support burdens and provides additional Customer
Care Support.
- Reducing overhead and expenses related to order fulfillment.
- Eliminating down time from processing orders, deciphering P2K
coding, or waiting for system resources.
- Minimizing order tracking mistakes, reconciliations, and provides
a single point of contact.
- Leveraging experienced and responsible personnel.
In addition to these advantages, Order Experts has incorporated
a processing and tracking structure to ensure accuracy. We also have
processes in place to track and help control both churn and fraud.
Order Experts also has its own brand of partner support, which acts
as a buffer to carrier customer care. Various levels of support are
available on a case by case basis depending on your needs. Our outsourcing
fees are based on a tiered structure of average monthly orders and
number of subscriptions per order. Volume discounts apply and special
pricing is available on a case by case basis.
Please contact us for more details.